FAQs
Q: How’s the weather in Hilo on the Island of Hawai’i?
A: Hilo is well known for its cooling rains, keeping this small town green and lush throughout the year.
Q: Where is Hawai’i Island Gourmet Products, Home of Atebara Chips located?
A: We are located right in the town of Hilo, on the Island of Hawai’i. Our address is 717 Manono Street. Need driving directions?
Q: What in the world are Atebara Chips?
A: Click here to learn the story behind Atebara Chips and its history.
Q: How do I contact Hawai'i Island Gourmet Products?
A: Click here for our contact information.
Q: Do your chips contain cholesterol?
A: Our chips contain no cholesterol, no trans fats and they undergo an oil removal spinning process during the manufacturing process. Please refer to the nutrition table below for more information. This information is also listed on the back of our Taro, Sweet Potato, Potato and Shrimp Chip bags.
A: Hilo is well known for its cooling rains, keeping this small town green and lush throughout the year.
Q: Where is Hawai’i Island Gourmet Products, Home of Atebara Chips located?
A: We are located right in the town of Hilo, on the Island of Hawai’i. Our address is 717 Manono Street. Need driving directions?
Q: What in the world are Atebara Chips?
A: Click here to learn the story behind Atebara Chips and its history.
Q: How do I contact Hawai'i Island Gourmet Products?
A: Click here for our contact information.
Q: Do your chips contain cholesterol?
A: Our chips contain no cholesterol, no trans fats and they undergo an oil removal spinning process during the manufacturing process. Please refer to the nutrition table below for more information. This information is also listed on the back of our Taro, Sweet Potato, Potato and Shrimp Chip bags.
Q: What are the fat and carbohydrate counts of your chips?
A: We use cottonseed oil and only premium island taro, purple sweet potato and russet potatoes in our products. Moderation can be the key to maintaining a healthy balanced diet. We suggest our 1oz size chip bags to avert over indulgence. Please refer to the above nutrition table for more information. This information is also listed on the back of our Taro, Sweet Potato, Potato and Shrimp Chip bags.
Q: Do you offer salt-free products?
A: Yes, we offer unsalted versions of our potato, taro, sweet potato and tortilla chip products but they are only available for purchase by visiting our gourmet shop in Hilo on Hawai’i Island.
Q: Can your products cause allergic reactions?
A: Some allergic reactions are caused by peanuts and by tree nuts. Hawai’i Island Gourmet Products are manufactured in a facility that processes tree nuts. So if you have allergies to tree nuts, we advise caution. Otherwise, please enjoy our healthy and tasty products!
Q: What is the shelf life of your products?
A: Our chips, cookies and chocolates have a shelf life of 10 weeks.
Q: How should I store your product after opening?
A: To keep our chip and cookie products fresh, we recommend storing them in an airtight and moisture proof container at room temperature. Our chocolates should be refrigerated.
Q: Where are Hawai’i Island Gourmet taro and sweet potato products grown?
A: All of our taro and sweet potato products are grown right here on the Big Island of Hawai’i. Hyperlink to About Us
Q: What is the cost of shipping and handling?
A: We have provided a shipping calculator for your convenience as a part of the checkout process. You will also have the option of insuring your order for an additional cost. To view current shipping rates click here to go to the USPS website.
An additional Handling Fee will be added into the cost of shipping at the time of transaction.
Q: How will my order ship?
A: We ship your order via United States Postal Service Express or Priority mail for reliable delivery and ease of tracking. You have the option of choosing either method. You also have the option of insuring your order at an additional cost. All orders include delivery confirmation.
Q: How long does it take to receive my order?
A: During the months of January through October please allow 7 – 10 business days for your order to arrive. Throughout the busy holiday months of November and December, plan on 10 – 14 business days for your order to arrive. At an additional cost, arrangements can be made for express methods of shipping. If you are planning for a special occasion, please plan well in advance, as we are not able to guarantee an exact arrival date.
Q: Can Hawai’i Island Gourmet Products ship my order internationally?
A: Yes, please contact us for further assistance.
Q: Can I track my order with the shipping company?
A: Yes, by choosing the Express Mail option you will have the ability to track your order thru the United States Postal Service Track & Confirm website. The Express Mail option also includes at no additional charge up to $100 in insurance coverage against damage or loss. Delivery Confirmation is also included with this option at no additional charge. If you choose the Priority Mail option only Delivery Confirmation is available at no additional charge and accessible thru the United States Postal Service Track & Confirm website. Insurance coverage is available with this option at an additional charge.
Q: What do I do if my order arrives damaged or doesn’t arrive at all?
A: Contact us immediately.
Q: What is a “heat waiver”?
A: We all look forward to the warm sun filled days of summer; unfortunately our chocolates much prefer the coolness of winter to the heat of the summer months. We advise that you take this into consideration when ordering our chocolates. A heat waiver indicates that we cannot be responsible for any heat damage that may occur during shipping. As with all fine chocolates, our chocolates are heat sensitive. Unfortunately, no parcel carrier is able to insure against heat damage. Please review our return and exchange policy for further information.
Q: Is Chocolate Bloom an edible tropical flower?
A: Not exactly. Blooming flowers, especially in Hawai’i, can be wonderfully exotic. In chocolate however, bloom is not quite so lovely. “Bloom” occurs when chocolate has been exposed to heat causing it to turn dull or possibly even a gray or white. The chocolates are perfectly fine to eat; they just aren’t as pretty as when they left the factory. Please review our return and exchange policy for further information.
Q: Must I pay by credit card?
A: You may pay for your order with Visa, MasterCard, American Express, Discover, and JCB debit/credit cards, on-line or by e-mail, telephone or FAX. We also accept personal checks by mail. C.O.D. orders are not available. Check orders will be processed as soon as the check clears.
Q: How will the charge appear on my credit/debit card?
A: As HI IS GOURMET PRODU.
Q: Is a quantity discount available?
A: Yes, please contact our sales team for further assistance.
Q: Interested in carrying or selling our products?
A: We are always looking for new venues and vendors for our products. Please contact our sales team for further assistance.
Q: Looking for something different for your fundraising efforts?
A: We are proud of the history and involvement that our company has shared with our community and wish to continue to play an active part in supporting the many community groups in their initiatives to make this place we call home the paradise we all cherish. We would like to welcome you and/or your group in considering our unique fundraising program which will not only benefit your own fundraising efforts but also exhibit your support of our local produce farming community. Always remember to “Buy Fresh Buy Local” Please contact our sales team for further assistance.
Q: Does Hawai’i Island Gourmet Products have a privacy policy?
A: Out of respect for our valued customers’ confidentiality, we have designed and administer our website in accordance with our privacy policy.
Q: Where can I learn more about Hawai’i Island Gourmet Products, Home of the Atebara Chip?
A: Click here to view the media coverage we’ve received.
Q: What do I do if I forgot my account login information?
A: Email us @ customerservice@higp.net with the email you used to register your account and we will have your account information mailed to you.
A: We ship your order via United States Postal Service Express or Priority mail for reliable delivery and ease of tracking. You have the option of choosing either method. You also have the option of insuring your order at an additional cost. All orders include delivery confirmation.
Q: How long does it take to receive my order?
A: During the months of January through October please allow 7 – 10 business days for your order to arrive. Throughout the busy holiday months of November and December, plan on 10 – 14 business days for your order to arrive. At an additional cost, arrangements can be made for express methods of shipping. If you are planning for a special occasion, please plan well in advance, as we are not able to guarantee an exact arrival date.
Q: Can Hawai’i Island Gourmet Products ship my order internationally?
A: Yes, please contact us for further assistance.
Q: Can I track my order with the shipping company?
A: Yes, by choosing the Express Mail option you will have the ability to track your order thru the United States Postal Service Track & Confirm website. The Express Mail option also includes at no additional charge up to $100 in insurance coverage against damage or loss. Delivery Confirmation is also included with this option at no additional charge. If you choose the Priority Mail option only Delivery Confirmation is available at no additional charge and accessible thru the United States Postal Service Track & Confirm website. Insurance coverage is available with this option at an additional charge.
Q: What do I do if my order arrives damaged or doesn’t arrive at all?
A: Contact us immediately.
Q: What is a “heat waiver”?
A: We all look forward to the warm sun filled days of summer; unfortunately our chocolates much prefer the coolness of winter to the heat of the summer months. We advise that you take this into consideration when ordering our chocolates. A heat waiver indicates that we cannot be responsible for any heat damage that may occur during shipping. As with all fine chocolates, our chocolates are heat sensitive. Unfortunately, no parcel carrier is able to insure against heat damage. Please review our return and exchange policy for further information.
Q: Is Chocolate Bloom an edible tropical flower?
A: Not exactly. Blooming flowers, especially in Hawai’i, can be wonderfully exotic. In chocolate however, bloom is not quite so lovely. “Bloom” occurs when chocolate has been exposed to heat causing it to turn dull or possibly even a gray or white. The chocolates are perfectly fine to eat; they just aren’t as pretty as when they left the factory. Please review our return and exchange policy for further information.
Q: Must I pay by credit card?
A: You may pay for your order with Visa, MasterCard, American Express, Discover, and JCB debit/credit cards, on-line or by e-mail, telephone or FAX. We also accept personal checks by mail. C.O.D. orders are not available. Check orders will be processed as soon as the check clears.
Q: How will the charge appear on my credit/debit card?
A: As HI IS GOURMET PRODU.
Q: Is a quantity discount available?
A: Yes, please contact our sales team for further assistance.
Q: Interested in carrying or selling our products?
A: We are always looking for new venues and vendors for our products. Please contact our sales team for further assistance.
Q: Looking for something different for your fundraising efforts?
A: We are proud of the history and involvement that our company has shared with our community and wish to continue to play an active part in supporting the many community groups in their initiatives to make this place we call home the paradise we all cherish. We would like to welcome you and/or your group in considering our unique fundraising program which will not only benefit your own fundraising efforts but also exhibit your support of our local produce farming community. Always remember to “Buy Fresh Buy Local” Please contact our sales team for further assistance.
Q: Does Hawai’i Island Gourmet Products have a privacy policy?
A: Out of respect for our valued customers’ confidentiality, we have designed and administer our website in accordance with our privacy policy.
Q: Where can I learn more about Hawai’i Island Gourmet Products, Home of the Atebara Chip?
A: Click here to view the media coverage we’ve received.
Q: What do I do if I forgot my account login information?
A: Email us @ customerservice@higp.net with the email you used to register your account and we will have your account information mailed to you.